FAQ

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FREQUENTLY ASKED QUESTIONS (FAQ)

IS THERE A MINIMUM ORDER?
There are no minimums, except caps which have a minimum of 12, and must be ordered in increments of 12.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Allow 2-3 weeks for your order to be completed. If your logo needs to be digitized, we will send you a stitched sample within a week. After approval, production will take 1-2 weeks, depending on the size of the order. Rush service is available for an additional fee.

HOW MUCH WILL IT COST?
Since embroidery is a custom process, each job needs to be quoted separately. Cost is based on the quantity of items ordered or embroidered, the size of the design, and whether there is more than one location to be embroidered. Designs can contain up to 12 colors at no additional cost.

HOW DO I PAY FOR MY ORDER?
Payment can be made by cash, check, money order or credit card (Visa, MC, American Express, Discover). You can phone, fax or email your credit card information to us. Payment is required when the order is shipped, unless prior arrangements have been made.

DO YOU HAVE A CATALOG?
You can use our easy-to-use online catalogs. We work with many vendors and can find almost anything you need. Pricing can be obtained by email or fax.

CAN I MIX GARMENT TYPES AND SIZES IN MY ORDER?
Yes, you can mix garment types as long as the embroidered design will be exactly the same on all garments. Thread color changes may incur an additional charge. You can mix the sizes any way you need to complete your order. The price you pay is based on the total number of garments in your order.

DO YOU GUARANTEE THE PRODUCTS YOU SELL?
Yes, any item we supply has a guarantee against defects, and will be replaced at no charge. If there is a problem with an order, please contact us as soon as possible to let us know. We want to resolve the problem as quickly and effectively as possible. However, we cannot guarantee any items we do not furnish.

WILL MY LOGO WORK FOR EMBROIDERY?
Most logos work well for embroidery with few or no alterations. Some logos that have small lettering or are a non-standard size may have to be modified to make them work. If you would like to know if your logo would need modification, please email us a digital graphic file or fax us a printed sample.

HOW DO I SEND YOU MY ARTWORK FOR EMBROIDERY?
You can send your digital art files by email, or send us a copy by snail mail. We can use faxed artwork for quotation purposes, but not for digitizing.

DO I HAVE TO SUPPLY THE ITEMS I WANT TO HAVE EMBROIDERED?
No, we can supply almost any style of garment or accessory from our various distributors. However, you are welcome to send us your items to be stitched.

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