IS THERE A MINIMUM ORDER?
There are no minimums on flat garments. Caps have a minimum of 12, and must be ordered in increments of 12.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You should usually allow 2-3 weeks for your order to be completed, but the time could be shorter, depending on shop schedule. If your logo needs to be digitized, we will send you an electronic proof within a week. After approval, production will take 1-2 weeks, depending on the size of the order. Rush service may be available for an additional fee.
HOW MUCH WILL IT COST?
Since embroidery is a custom process, each job needs to be quoted separately. Cost is based on the quantity of items ordered or embroidered, the size of the design, and whether there is more than one location to be embroidered. Designs can contain up to nine colors at no additional cost.
HOW DO I PAY FOR MY ORDER?
Payment can be made by cash, check, money order or Paypal. Payment is required when the order is shipped, unless prior arrangements have been made.
If you wish to pay by credit card, you may use our Paypal account, and pay by Visa, MasterCard, Discover or American Express.
DO YOU HAVE A CATALOG?
You can use our easy-to-use online catalogs. We work with many vendors and can find almost anything you need, and believe this is an economically sound way to use our resources. Pricing can be obtained by email.
CAN I MIX GARMENT TYPES AND SIZES IN MY ORDER?
Yes, you can mix garment types as long as the embroidered design will be exactly the same on all garments. Thread color changes may incur an additional charge. You can mix the sizes any way you need to complete your order. The price you pay is based on the total number of garments in your order.
DO YOU GUARANTEE THE PRODUCTS YOU SELL?
Any item we supply has a guarantee against defects, and will be replaced at no charge. If there is a problem with an order, please contact us as soon as possible to let us know. We want to resolve the problem as quickly and effectively as possible. However, we cannot guarantee any items we do not furnish.
WILL MY LOGO WORK FOR EMBROIDERY?
Many logos work well for embroidery with few or no alterations. Some logos that have small lettering, blends or are a non-standard size may have to be modified to make them work. What works for a printed piece may not work as well for embroidery. Also, we try as hard as possible to match Pantone colors in your logo, but there are a limited number of thread colors available. We will work with you to find a thread color that either matches or is as close as possible to that selected for print media. If you have questions about your particular logo, please email us a digital graphic file.
HOW DO I SEND YOU MY ARTWORK FOR EMBROIDERY?
You can send your digital art files by email, or send us a copy by snail mail. We can use .eps, .tif, .jpg and .pdf files. Graphic files embedded in Microsoft Word doeuments are not acceptable. High resolution artwork will help us to produce a quality design.
DO I SUPPLY THE ITEMS I WANT TO HAVE EMBROIDERED?
We can supply almost any style of garment or accessory from our various distributors. Please see our Apparel page to view a selection of catalogs. However, you are welcome to send us your items to be stitched.
